If, for any reason, you are not happy with our products purchased online, we are happy to discuss these details further with you in regards to the exchange of an item or credit note, providing the product is undamaged and in its original condition with tags still attached in packaging.
It is the customers responsibility to pay all freight charges to return the item, unless goods are deemed faulty.
When it comes to returns or exchange, we operate a "fair and reasonable" policy. All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the products you purchase from us.
Please be mindful when deciding what you wish to purchase as we do not usually offer an exchange for change of mind purchases. We will happily discuss the details of your exchange with you further via email firstname.lastname@example.org
All purchases on sale items are final. We do not accept returns, or provide exchanges of any kind, on sale items.
All return enquiries are to be made within 14 days of purchase. Any enquiries after this date will not be accepted (unless delays have occurred with postage & handling).
Please email us email@example.com for all issues regarding the return and exchange of items.
Please note that we only offer refunds on faulty products. If you believe you have received a faulty product, please contact us immediately at firstname.lastname@example.org